Help / FAQ

How fast is shipping? 

*Please note that orders will only be processed on Mondays to Friday, and please allow up to 2 business days for order processing.*

What are my shipping options? 

*Shipping outside of Canada and USA will only have the option of standard shipping*

Will my package be tracked? 

Will I be charged extra fees or customs for shipping outside of Canada? 

What are your return and exchange policy? 

*All items must be returned with the original packaging in resellable condition* 

My product has a flaw, can I return or exchange it? 

  1. Email us a picture of the damaged product to 
  2. Wait for an Enkel representative to assess the situation and email you with a return shipping label. 

What is your warranty policy? 

What materials are your products made from? 

Which laptops are the stands made for? 

*Please see exact dimensions on our product pictures to determine the exact size* 

How do these stands improve my posture? 

Will my laptop slip off the lip at the bottom?